office (803) 691-3060
fax (888) 509-6819
toll-free (888) 329-0126

Frequently Asked Questions

Q:  Do I have to purchase a network version of TMS?
A:  No.  TMS readily supports single-user and multi-user environments.


Q:  Do I have to purchase additional software to bill on paper claims?
A:  No.  TMS comes with templates that supporting printing on UB04 Forms, HCFA-1500 Forms and Patient Statements.


Q:  Do I have to purchase additional software to electronically submit claims?
A:  No.  TMS readily support the electronic submission of claims to their respective sources.  This support includes built-in communication software that is scripted for the automatic submission of claims and the retrieval of confirmation reports.  However, some insurers may utilize billing systems that require other third party software and/or resources.


Q:  What setup support do you provide general software issues?
A:  With our toll-free number, high-speed internet connection and LogMeIn Rescue, we can provide you with a live introduction to the TMS software.  This introduction starts with the installation, the entry of key information, the entry of patient information, daily charges, payments and adjustments.  An overview of the existing reports is also provided.


Q:  What setup support do you provide with electronic billing issues?
A:  Together we determine who you will be billing (Medicare, Medicaid, etc).  Where possible, our clients will bill directly to Medicare, Medicaid, and BCBS.  All other commercial claims are submitted to clearing houses.  We contact them on your behalf, to make sure you have an EDI enrollment on file.  We then setup and test your communication links and scripts.


Q:  Do you provide ICD-9 Code database?
A:  No.  TMS does not include an ICD-9 database.  We allow our clients to fully manage this database as per their usage.


Q:  Do you provide HCPCS Code database?
A:  No.  TMS does not include an HCPCS Code database.  We allow our clients to fully manage this database based on the types of treatments they provide.


Q:  How do you provide software support?
A:  Support comes in three forms:  1) Via our toll-free number  2) Remotely via High-Speed Internet and LogMeIn Rescue  3)  Built-in online software help


Q:  Are there any additional cost involved with the TMS Software?
A:  YES and NO.  The only time there are additional cost when when there are multiple billing entities/tax id numbers and when providers are submitting commercial claims electronically via Clearing House.  Otherwise, there are only two costs associated with the TMS Software:  1)  The initial purchase of the software.  2)  Monthly software support.  THAT'S IT.


Q:  What operating systems does the TMS Software support?
A:  TMS support Windows 2000, XP and Vista operating systems.


Q:  What type of printers does the TMS Software support?
A:  TMS support virtually any windows defined laser and ink-jet printer.


Q:  Do you accept requests for custom report?
A:  Yes.  With a current software support agreement, unlimited development of custom reports is provided and NO ADDITIONAL COST.